MSCCOC-MIS | Resources

About Our Management Information System (MIS)

A Homeless Management Information System (MIS) is a local information technology system used to collect client-level data and data on the provision of housing and services to homeless individuals and families and persons at risk of homelessness. Each Continuum of Care is responsible for selecting an MIS software solution that complies with HUD's data collection, management, and reporting standards-65.

Who Should Participate and Why?

We want to collect information from all homeless service providers throughout the Memphis-Shelby County Continuum of Care (MSCCoC).  If you receive U.S. Department of Housing and Urban Development (HUD) funding, you are required to use MIS.  If you are not, we encourage you to participate whether you have or will ever receive government funding.  Increased participation in MIS will help all of us gain an understanding of homelessness, evaluate programs, garner more funding, and strengthen our collective efforts to prevent and end homelessness. MIS is a database designed to meet an agency’s business needs. It can be used for people, contract, and service delivery management.  Agencies benefit by having a free database with support that can assist with meeting their reporting needs.

So What Exactly is MIS? 

MIS is a web-based application that is designed to collect information on the characteristics and service needs of homeless persons. The system allows agency users and the MSCCoC to use collected information for informed programmatic decision-making. Additionally, the MSCCoC MIS includes a focus on Outcomes Management that set and measure milestones and target achievements of clients and program performance.

Why is It Important?

Memphis-Shelby County Continuum of Care makes one of our goals to effectively collect and report information that supports our efforts in the Memphis area to prevent homelessness. MIS gathers and aggregates data on homelessness to accurately describe the scope of the problem and the effectiveness to address it. Beyond data collection, this network technology positions MSCCoC MIS to effect system-wide change and reduce homelessness by tracking service and housing utilization. With everyone’s data, we get a better understanding of the services needed and focus our resources towards preventing and ending homelessness.


How Does a Client Management Information System Work?

Participating agencies collect and input standardized client-level and demographic data into the system.  Services and target achievements are entered to capture client-level activities depending on the agency, program, or program type.  The data is compiled into reports that allow us to understand the demographic, geographic, or cultural scope of homelessness and the needs. 

How is the Data Used?

  • For The Client – Reduce the time waiting to receive services. 
  • For The Provider – Measure and evaluate program effectiveness and report to boards and funders. 
  • For The Continuum – Prevent and end homelessness in Memphis and Shelby County.
  • For HUD and other similar entities – Understand homelessness and service use patterns. 
  • For Funders – Evaluate return on investment. 

How to Strive for Good Data Quality

  • Agency employees input client data in MIS on a daily basis
  • Agency employees complete all the fields, review data reference material provided by MSCCoC MIS or created internally
  • Assign an employee with a basic level of computer literacy for data entry and moderate-to -highly skilled for reporting
  • Attend training and user forums
  • Request on-site hands on training

The MSCCoC MIS Database includes:

  • Client demographic data collection
  • Comprehensive client case management
  • Employment, Education and Housing history tracking
  • Savings tracking
  • Bed maintenance, tracking and assignment module
  • Customized assessment capability
  • Customized reporting capability
  • Real-time data collection and reporting
  • Group activities management
  • Group case notes management
  • Information and Referral capabilities
  • Advanced security features
  • Outcome Management


Tanyce A. McCray-Davis | MIS Director/MIS Administrator

The MSCCoC MIS is not connected to any federal or national data collection agency and data is not passed electronically to any national database for homeless or low-income individuals.

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We will post several items of interest at various times during the month. We hope that our members find our site informative and useful. We welcome any suggestions or requests that you may have.You may contact, Paula May, at with any website related inquires.

Did you know...

..that MIS End-Users with Admin rights can change their contact information in MIS under their own personal profile? Be sure to have your your information updated!